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Willow Rock Crisis Stabilization Unit


Willow Rock Center is an adolescent crisis stabilization and treatment facility provided through a partnership among Seneca Family of Agencies (SFA), Telecare Corporation, and Alameda County Behavioral Health Care Services. Willow Rock Center has three complementary levels of programs: a 23-hour crisis stabilization unit (SFA), an inpatient psychiatric program (Telecare), and a short-term outpatient mental health program (SFA). Seneca’s Crisis Stabilization Unit (CSU) is the front-end of the continuum of care providing each youth with multi-disciplinary risk assessment to determine level of care. The CSU provides mental health interventions necessary to divert from hospitalization adolescents who may be safely discharged to the community. Youth who require inpatient psychiatric services are transferred to the inpatient facility when needed.


The Crisis Stabilization Unit staff and inpatient staff provide a safe and nurturing environment as they assist youth in regaining the stability necessary to safely return home or to a community-based placement. Youth being discharged from the CSU or Telecare inpatient psychiatric program may receive short-term outpatient mental health services until they are linked to community based mental health services.

Mobile Response Team


Mobile Response Teams (MRT) support families in serious distress with immediate crisis intervention and mental health services. The teams travel to wherever the youth and family may be in the community, in order to provide effective intervention at the height of the crisis. MRT services can occur in family homes, schools, hospitals, or other community and residential settings. Therapeutic interventions by the teams are primarily centered on assessing the immediate safety needs of the family, stabilizing the youth in crisis, and providing assistance and support to the caregivers. Follow-up linkage services are provided in order to ensure youth and family connections with longer-term mental health services, if needed.

The Mobile Response Team serves youth 18 and under who have Contra Costa County Medi-Cal or are uninsured. The MRT Crisis Support Hot-Line is 877-441-1089. 

Skills, Transitions, Exploration and Progress (STEP) Program


The STEP Program is a partnership between Kaiser Permanente and Seneca Family of Agencies to provide Partial Hospitalization program services to Kaiser insured youth, ages 12 to 17. The goal of the STEP program is to provide the intensive, short-term and stabilization services needed to enable our clients to step down to lower levels of outpatient mental health treatment. The STEP Program provides structured and individualized treatment interventions including assessment, group therapy, family therapy, psycho-education and medication management. Group sessions will include skill development in distress tolerance, interpersonal communication, mindfulness and other means of self care. Youth in our program receive services provided by a multi-disciplinary treatment team. 


Currently, Seneca provides the STEP Program at our Olivera school in Concord, California. For more information on the STEP Program, please contact Alicia Hooton at alicia_hooton@senecacenter.org.