By William Chiang, Strategic Initiatives Senior Project Manager

Our Unconditional Education® team is committed to continuously learning and exploring new ways to enhance the services we provide to all our clients. During spring break, we conducted our annual Parent and Caregiver Feedback Survey to capture the diverse perspectives of caregivers involved in all our school-based programs. It’s important for us to get feedback from parents and caregivers so we can better understand what we are doing well and how we can improve. This year, we contacted 430 families — our highest response rate ever! Here are some highlights from the responses we captured.

• 98% said that Seneca staff are skillful and knowledgeable in their work with their child.
• 93% said they feel well informed about what their child is working on and how they are progressing.
• 97% said that they feel supported in meeting the needs of their child.
• 95% said their child made progress as a result of their work with Seneca.
• 99% said that Seneca staff care about and respect their child’s racial identity, culture, values, and beliefs.

We also asked parents and caregivers for their thoughts on how they feel supported with Seneca, which strategies they found helpful, and how we can improve our services and support. Here are a few direct, positive quotes that embody those themes.

“I am happy that you all are serving people from my community and helping kids that really do need it.”

“My child has changed so much since working with Seneca. The proactive communication is the best part. I feel like my child is more a part of school now because of them.”

“The therapist makes herself accessible and easy to talk to. Her being approachable makes everything better.”

“The person working with my child is excellent and her care for the students shows in how she comes to school. They have been a big help to me. There are things she’s done that have helped my child become accountable in a very significant way.”

“The counselor that is helping my daughter actually opened her up … [and she] expressed herself. She was able to give her confidence and get her to be herself.”

“I am able to easily communicate with the therapist. She helps me figure things out at home and gives advice that I would have never even thought of.”

“I’ve noticed behavioral management grow in my child. He is able to verbalize his feelings, which he has never been able to do, and Seneca has helped with that.”

“Everything that the therapist is doing is very useful … she communicates well with me. She is very good at telling me anything and everything that she teaches my child.”

“Sometimes, as parents, we are not informed well enough on how to handle certain situations but, with you all, we have learned a lot.”

We truly appreciate the positive affirmations about our services and are equally committed to identifying areas for growth so we can continue to refine and strengthen our support for everyone involved. We are eager to use caregiver feedback suggestions with additional information from our surveys to drive improvement and goals for the upcoming school year.